Return and refund policy

Your right to cancel and return

You have the right to cancel your purchase without giving a reason within 14 calendar days from the day you, or a person nominated by you other than the carrier, receives the goods.

If an order contains multiple items delivered separately, the 14-day period begins when the final item is delivered. If the final day falls on a weekend or public holiday, the period is extended to the next business day.

To exercise your right to cancel, submit a cancellation or return request through your customer account using the email address associated with your order. You may also notify us by sending a clear statement to [email protected] before the 14-day period expires.

If your order has not yet been fulfilled, you can request a cancellation through your customer account. If fulfillment has already started, we may be unable to stop the shipment, but your message will still be treated as notice of withdrawal and we will provide return instructions.

Returning your order

After notifying us that you wish to cancel your purchase, you must send the goods back without undue delay and no later than 14 calendar days from the date of your notification.

Please include your order number with the return and send the item to:

Jakob-Uffrecht-Straße 16-18
39340 Haldensleben
Germany

The return deadline is met if you send the goods before the 14-day return period expires.

For change-of-mind returns, you are responsible for the direct cost of returning the goods. We recommend using a tracked shipping service and retaining your proof of postage.

Please do not send a return before submitting your return request or notifying us, as we need your order details to identify and process the return.

Condition of returned items

You may inspect the product to the extent reasonably necessary to establish its nature, characteristics and functionality, in the same way that you would be able to inspect it in a physical shop.

You are responsible for any reduction in value caused by handling or use beyond what is reasonably necessary to inspect the product. All game components should be returned. Missing, damaged or extensively used components may result in an appropriate deduction from the refund.

Please return the product in its original packaging where reasonably possible. The absence of the original packaging does not by itself remove your legal right to withdraw.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If the item is damaged, defective or incorrect, contact us as soon as reasonably possible at [email protected] and include your order number and photographs showing the issue.

If the product is defective, damaged in transit or incorrect, Nori Games AB will cover any necessary return shipping costs and arrange an appropriate replacement, repair or refund.

These rights are separate from the 14-day right of withdrawal and do not affect your statutory consumer rights or legal guarantee rights.

Exchanges

We do not currently offer direct exchanges. If you wish to order another product, you may return the original product in accordance with this policy and place a new order separately.

Refunds

We will reimburse eligible payments without undue delay and no later than 14 calendar days after the day on which you notify us of your decision to cancel the purchase.

We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.

If you return the entire order under your right of withdrawal, the refund includes the original cost of our least expensive standard delivery option. Additional costs resulting from choosing a more expensive or express delivery method are not refundable. If only part of an order is returned, the original delivery charge is not normally refunded unless required by applicable law.

Refunds are issued to the original payment method unless otherwise expressly agreed. We do not charge a fee for issuing the refund. Your bank or payment provider may require additional processing time before the refunded amount appears in your account.

If you have not received your refund after it has been issued, please contact us at [email protected].